Q. I am unable to log into the Indexes/Databases page.
A: 1. Are you entering your entire barcode?
You must type in your entire barcode number (all 14 numbers with no spaces.)
2. Has your library card expired?
If you haven't used your library card in two years or more, you may have been purged
from the system. Please call (360)676-6860 and have us check your account status.
3. Do you have fines?
If you have over $50 in library fines, you will not be able to use the Indexes/Databases
from home. Please visit the library to arrange a payment plan.

Q. I am being asked to enter a password on the database site and my barcode number isn't working.
A. 1. Is your web browser set to accept cookies?
You must set your browser to accept cookies. This means setting the security level at
low or off.
2. Are you running a firewall or Internet security program?
Firewall software may interfere with the login/authentication that allows access to databases. The most common sign that firewall settings are at fault is the appearance of a database login/password page after a library card number has been successfully submitted.

You should not have to disable your firewall. Rather, enable URL referring and/or add database base URLs (ie heritagequestonline.com for Heritage Quest) to your firewall's list of approved websites. The base URL will be visible in the address bar atop the database error page.

* Norton 2003 and 2004 users should follow their posted instructions.
* Norton 2005 users should follow these instructions.
* ZoneAlarm users should go to the Privacy Panel's Cookie Control panel and uncheck "remove private header information" and 'block 3rd party cookies.'
* Network firewall users should contact your network administrator.

3. Are you using a Macintosh Computer?
Consider downloading and using a browser other than Internet Explorer or Safari. (Mozilla Firefox is a free alternative.)
4. Contact the library to see if this is a problem with the database vendor that we are
working to remedy.
5. If none of the above solutions work, please contact your Internet Service Provider. They may be running a firewall that blocks a specific database.

Tips:
· It is always a good idea to clear your cache and cookies if you are having problems connecting to a website. You should clear your cache and cookies on a regular basis.
· If you are having problems with accessing any Bellingham Public Library web sites (i.e. nothing is loading), please be patient. We will be working to remedy the problem.
· Maintenance of the library catalog takes place before library hours. If you experience problems with the catalog between 7am and 10am, please try again later.